Here are some of the common error messages we see, along with what they mean:
In the examples below the item that caused the problem is in red (if applicable).
The green item is why it was a problem (if applicable).
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451 <address@example.com>... Sender domain must resolve
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This means that the domain part of your address (the part in red) did not resolve. The domain is the part
after the @ symbol. This could be due to problems on the internet, so trying again may work. If it does not,
contact your service provider for help. Your service provider is whoever you get your email, or internet
service from.
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501 <address@example.com>... Sender domain must exist
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This means that the domain part of your address (the part in red) does not exist. The domain is the part
after the @ symbol. You may have mis-typed YOUR email address. If you cannot figure it out, contact your
service provider for help. Your service provider is whoever you get your email, or internet service from.
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550 <username@elite.net>... Can't create output
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The person your sending mail to (the address in red) is over quota. That means that they have no
more disk space left on our server to receive mail. They could have received a lot of mail recently,
or a few large messages, or they may not have checked mail for a long time, or various other reasons
that caused them to not have any disk space left on our server. You might try sending the message
again at a later time, or if the problem persists, and you can contact them by other means, let them
know what is going on. If they are unable to resolve the problem, they can contact us for
assistance.
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550 Message rejected <127.0.0.1>; call +1 209 357 4900 for assistance
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Your host (the part in red) has been blocked by us. It DOES NOT MEAN THAT WE'RE REJECTING MAIL
FROM YOU PERSONALLY. It means that for some reason, we're blocking a host that your mail tried to
go through. Nearly all of our blocks are because we got spammed from that server, or we found the server
to be an open-relay. Somewhere in the high 90% of all of our blocks are because of one of those two reasons.
If you got an error like the one above, you should show it to whoever you get your internet service from so
that they can either resolve the problem, or fix the server.
An error message like the one above means that we're blocking by IP address.
In these examples, we need to know the text that's in red letters.
Example #1 || Example #2
If you none of the above examples seems to fit, then you may need to contact your network provider's support
team, and work with our support team here to track down the problem.
If you are able to email the FULL message to us (i.e. by some provider other than the one that's not
working), then you can also email the FULL MESSAGE to support@elite.net. IMPORTANT: It must be the full
message. If you include only part of the message, it is of no use, or may be misleading to us.
An example of a full message looks like this. Although the
example given here is NOT the same as the one shown above (in Example #1), the place that the text in Example
#1 would have been is highlighted in red in this example of a full message.
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550 <address@example.com>... Message rejected <>; call +1 209 357 4900 for assistance
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Your host (the part in red) has been blocked by us. It DOES NOT MEAN THAT WE'RE REJECTING MAIL
FROM YOU PERSONALLY. It means that for some reason, we're blocking a host that your mail tried to
go through. Nearly all of our blocks are because we got spammed from that server, or we found the server
to be an open-relay. Somewhere in the high 90% of all of our blocks are because of one of those two reasons.
If you got an error like the one above, you should show it to whoever you get your internet service from so
that they can either resolve the problem, or fix the server.
An error message like the one above means that we're blocking by host, domain, or TLD.
In these examples, we need to know the text that's in red letters.
Example #1 || Example #2
If you none of the above examples seems to fit, then you may need to contact your network provider's support
team, and work with our support team here to track down the problem.
If you are able to email the FULL message to us (i.e. by some provider other than the one that's not
working), then you can also email the FULL MESSAGE to support@elite.net. IMPORTANT: It must be the full
message. If you include only part of the message, it is of no use, or may be misleading to us.
An example of a full message looks like this. Although the
example given here is NOT the same as the one shown above (in Example #1), the place that the text in Example
#1 would have been is highlighted in red in this example of a full message.
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550 <address@example.com>... Mailbox disabled for this recipient
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Do not try to spam through us, or to us.
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550 <address@example.com>... Relaying denied
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Do not try to spam through us.
Actually, this error occasionally happens with our customers too for legitimate reasons.
It's pretty rare, but it does sometimes happen.
If you are an Elite.net customer, and are seeing this problem, then you're almost certainly
currently connected through a provider outside of us. You'll need to use their SMTP server
in this case. If you are a customer, and are still having problems, and are NOT connected
outside of us (or need help configuring your connection to securely connect when outside
of our service), call us for assistance. Make sure that you let us know that you need
to setup securemail.
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553 Header Error,Message-Id Invalid
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You're either using broken mail software, or you're trying to spam us. If you're using broken
mail software, you should get it fixed. It's putting out invalid email. If you're trying to spam
us, go away.
If you get this message, you're blackholed. Whoever you get service from is a place we won't talk to.
In fact, you're probably finding that an awful lot of places on the internet won't talk to you. That's
because you're on a black-hole list that we subscribe to, which is run by the MAPS team. For more information,
click on the hyperlink above, and you can see a much more verbose description of what's going on.
We cannot, and will not "unblock" you if you are getting this error. You must follow the directions
given by the MAPS team.
If you get this message, you're on a known dialup line. The machine listed in red tried to talk to
our machine, but the machine in red is on a dialup. We don't accept mail from dialup machines because it's
almost always spam. Again, talk to the MAPS team. We can't help you.
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553 <address!@example.com>... Header error, !-pathing not allowed
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You've mis-typed an email address, or you're using broken/ancient mail software, or you're trying to
spam us (or through us). Check to make sure the all email addresses (including your own) are correct
and try again. If you're using broken/ancient mail software, you should get it fixed or updated. It's
putting out email that we won't accept. That style of addressing hasn't been used for years, and wasn't used much
even then. If you're trying to spam us, go away.